Refund policy

Refund Policy

Last updated: September 22, 2026

Every item in the Icelandic Gift Store is made to order especially for you through our print-on-demand partner, Printify. Because each product is produced only after you place your order, we are not able to offer refunds or exchanges for a change of mind, wrong size chosen, or buyer's remorse.

Damaged, Defective, or Misprinted Items

We want you to love what you receive. If your order arrives damaged, defective, or with a printing error that is not what you ordered, please contact us at wiiceland@gmail.com within 14 days of delivery with:

Your order number
A clear photo of the item showing the issue
A photo of the shipping label/packaging, if the damage may be related to shipping

Once reviewed, we will offer a free replacement or a full refund for the affected item, at your choice.

Lost or Missing Packages

If tracking shows your order as delivered but you have not received it, or if your package appears lost in transit, contact us within 30 days of the expected delivery date and we will work with our production partner to resolve it, which may include a reprint or refund.

Order Cancellations

Because production begins shortly after an order is placed, we can only cancel or change an order (size, color, shipping address) within a few hours of purchase. Please email us as soon as possible if you need to make a change — we cannot guarantee changes once an order has entered production.

How Refunds Are Issued

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.